Helpful property updates, market guidance, and practical insights for tenants, landlords, investors, and London movers.
Ants, flies, moths, silverfish and other insects may enter a property in search of food, moisture, warmth or shelter. Acting early and keeping the property clean can prevent a small problem from becoming a larger infestation. Tenants are expected to maintain r...
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If you have hot water but the radiators are not heating, the central heating may be switched off at the boiler, timer, programmer or room thermostat....
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If the Yale smart lock is showing a low-battery warning, beeping, responding slowly or failing to operate correctly, the batteries may need to be repl...
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Some windows and glazed doors use additional safety catches, release pins or multipoint locking mechanisms. If these controls are not operated correct...
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The plastic seal along the bottom of a shower or bath screen can collect soap residue, limescale, dirt and mould. Regular cleaning helps the screen dr...
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If the shower has weak water pressure, an uneven spray pattern, or water coming from only some of the holes, the shower head may be blocked by limesca...
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Smoke alarms provide an essential early warning if a fire starts. They must remain installed, unobstructed and in working order at all times. Tenants...
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Black mould commonly develops on bathroom silicone, grout, tiles, shower screens and ceilings because these areas are regularly exposed to steam, cond...
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How Tenants Can Reduce Energy Use and Utility Bills Reducing unnecessary gas and electricity use helps control household costs, protects the environme...
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No Hot Water? PulsaCoil Refill and Troubleshooting Guide If you do not have hot water, the PulsaCoil may be switched off, the timer or controller may...
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Spotlight Bulb Not Working? Safe Replacement Guide If a ceiling spotlight has stopped working, the bulb may need to be replaced. The two most common r...
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Low Boiler Pressure? How to Top Up the Boiler Safely If the boiler at Anchor and Hope has no heating or hot water, the pressure may be too low. Please...
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If a toilet is not flushing properly, the water is draining slowly, or the water level is rising, the toilet may be blocked. Common causes include exc...
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Internet Not Working or Slow? Tenant Router Troubleshooting Guide If the internet is not working, is slow, or keeps disconnecting, the first step is u...
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Freezer Full of Ice? Tenant Defrosting Guide If your freezer has a heavy build-up of ice, the appliance needs to be defrosted as soon as possible. Ice...
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No Power in the Property? Safe Electrical Troubleshooting Guide If there is no electricity in the property, there are a few basic checks tenants shoul...
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Mould or Damp in Your Room? Tenant Cleaning and Prevention Guide Mould and damp can appear when moisture builds up inside a room and there is not enou...
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Water at the Bottom of the Fridge or Freezer? Tenant Troubleshooting Guide If there is water at the bottom of the fridge, inside the fridge, or on the...
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No Hot Water? Electric Water Tank Troubleshooting Guide If your electric water tank is not working and you have no hot water, there are a few basic ch...
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No Hot Water or Heating? Safe Boiler Troubleshooting Guide If your gas boiler is not working and you have no hot water or heating, there are a few bas...
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How to Fix a Dishwasher That Is Not Cleaning Properly If your dishwasher is not washing properly, leaving food residue on dishes, smelling bad, or not...
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How to Clean a Washing Machine That Smells or Leaves Clothes Dirty If the washing machine is not cleaning clothes properly, smells of mould, or has a...
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How Tenants Can Help Prevent and Deal With Mice or Rodents Mice and rodent issues can occur when food, rubbish, crumbs, or open packaging attract pest...
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Washing Machine Not Draining or Spinning? How to Clean the Filter If your washing machine is not working properly, not draining, not spinning, or show...
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Blocked sinks and showers are usually caused by hair, soap residue, grease, food waste, or other items entering the drain. Tenants are expected to tak...
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